Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
The move to MyCard
Are you an existing customer who’s recently moved to MyCard? Here is our helpful guide to ensure a smooth transition.
Your MyCard account
Learn how to apply for, set up and manage your MyCard account with our helpful guides.
Getting started with MyCard
Setting up your account
Fraud and scams
Fraud and scams are on the rise. Find out what we’re doing to help you stay safe online.
Support services
Many of us will experience financial or personal difficulties in our lives. We are here to help you through these difficult times.
Important information
Explore important information related to your account like useful forms, polices and financial services guides, and terms and conditions.
Contact us
Feedback and complaints
Contact us to provide feedback or if you wish to make a complaint.