Terms and conditions
Terms and conditions for our credit cards and other products:
Prior to 15 May 2026: MyCard Credit Cards Complimentary Insurance Policy Information Booklet – effective 26 November 2025 (PDF, 619KB)
From 15 May 2026: MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB)
MyCard Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions (PDF, 190KB)
Policies and guides
Useful forms
Here are some useful forms relating to our credit cards:
Change of Name form (PDF, 195KB)
Change in Date of Birth (PDF, 152KB)
Appointment of an Authorised Person (AP) Request Form (PDF, 166KB)
Appointment of a Power of Attorney (POA) Request Form (PDF, 223KB)
Autopay (Direct Debit) Form (PDF, 171KB)
Direct Debit (Autopay) Request and Service Agreement (PDF, 141KB)
Customer Letter of Authority (PDF, 550KB)
Application for Financial Hardship Assistance (PDF, 601KB)
Closing NAB accounts and releasing funds for a Deceased Estate form (PDF, 1MB)
Fees and charges
View our fees and charges for MyCard credit card products.
Target Market Determinations
A Target Market Determination (TMD) describes who a product may be suitable for, based on likely needs, objectives and financial situations. It doesn’t replace terms and conditions or product disclosure statements. It’s important that you read and understand these disclosure documents before taking out one of our products.
Banking Code of Practice
The Banking Code of Practice is an industry code that’s published by the Australian Banking Association (ABA). MyCard is brought to you by NAB, which is a long-standing member of the ABA and a subscriber to the Code.
Get in touch
Contact us
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