We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

What is the Code?

The Banking Code of Practice (the Code) is an industry code that’s published by the Australian Banking Association (ABA). MyCard is brought to you by NAB, which is a long-standing a member of the ABA and a subscriber to the Code.

The Code provides safeguards and protections to individual and small business customers and their respective guarantors, and in some areas sets higher standards than the law. 

The Code is underpinned by principles that will guide us in our decision-making when providing services, including being fair, responsible, and accountable in our dealings with you, and acting with honesty and integrity.

Latest updates

The latest update of the Code is effective on 28 February 2025 and can be accessed through the link below. The updated Code is a culmination of an extensive review of the Code, developed in consultation with consumer representatives, small business organisations and regulators. The updated Code provides additional protections for small business customers, guarantors, vulnerable customers, and customers requiring additional support.

The original Code (known as the ‘Code of Banking Practice’) was first published in 1993 with revisions made over the years to better meet evolving community expectations.

Some of the topics covered in the Code

  • How we communicate with you about our accounts and banking services.
  • Inclusive and accessible banking.
  • When things go wrong, including financial difficulty and complaints.

Further information

View or download the current version (including the latest update) of the Banking Code of Practice on the ABA website.