We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

How to lodge a complaint

Find out how you can make a complaint, how it will be resolved and what you do if you’re still not satisfied.

Message us

The easiest way to make a complaint is to message us.

Go to MyCard Online and select the Chat icon. You can either speak to a Virtual assistant or one of our customer service consultants.

Other ways to lodge a complaint

If you’d like to talk to someone, we’re available Monday to Friday, 8am to 6pm (AEST/AEDT).

Information you’ll need

  • If you have any supporting documentation, please have it handy when you raise your concern.
  • Confirm your mobile number and email address where possible so we can let you know the progress of your complaint.

Taking your complaint further

If your concerns haven't been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA):

Website: afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001.

Giving us feedback

Have you had a fantastic experience with us? We'd love to hear about it! Your compliments motivate us to keep improving and delivering top-notch service. Fill in the feedback form and let us know what made your day.