We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

How to change your contact details

Keeping your contact details up-to-date makes it easier for us to keep in touch and help keep your accounts and profile secure. We will also need your current address if we need to send you a new or replacement card.

You can update your address and contact details via the MyCard App on your preferred device or MyCard Online through a web browser via the following steps.

Instructions for MyCard App

  1. Login to your MyCard App.
  2. Tap More.
  3. Tap My details under the Profile settings section.
  4. Review and update your contact details.

Instructions for MyCard Online​

  1. Login to your MyCard Online.
  2. Select the profile icon​.
  3. Select My details under the Profile settings.
  4. Review and update your contact details.

How to change your name 

If you need to change your name, you will need complete the Change of Name form (PDF, 204KB) and take it to a participating Australia Post outlet with your ID and supporting documents for processing.

How to appoint a Power of Attorney or authorise another person to manage your MyCard account

To appoint a Power of Attorney or authorise another person to manage your MyCard account on your behalf, contact us.

This authority will remain in place until you tell us otherwise.

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.