We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

Steps to change your PIN 

Instructions for mobile devices

  1. Log in to the MyCard App.
  2. Tap Manage.
  3. Tap Change your PIN.
  4. Enter your new four-digit PIN.
  5. Re-enter your new PIN to confirm.
  6. Your PIN has now been changed.
  7. Please note: for security purposes any Additional Cardholder will need to set their own PIN.

Instructions for web browsers

  1. Login to MyCard Online.
  2. Tap Manage.
  3. Tap Change your PIN.
  4. Enter your new four-digit PIN.
  5. Re-enter your new PIN to confirm.
  6. Your PIN has now been changed.
  7. Please note: for security purposes any Additional Cardholder will need to set their own PIN.

Don’t have the MyCard App?

Download the MyCard App today for a more convenient banking experience.