We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

How we can help

Speak to our Customer Service Team on 13 24 84

We know natural disasters and unexpected events can cause stress and financial difficulty and we’re here to support you and help you get back on your feet. Call our Customer Service Team on 13 24 84 (+61 2 8225 0615 from overseas) for general enquiries or call the customer care number 1800 722 879 if you have been impacted financially and need support.

Financial Hardship assistance

If you find yourself experiencing financial difficulties due to a natural disaster or crisis, you may want to consider applying for Financial Hardship. For further information visit our financial assistance and support page.

Emergency quick links

Contact these support organisations close to you when faced with a natural disaster or crisis.

Additional resources and financial support

Here are some additional resources and financial relief available if you are faced with a natural disaster or crisis.

Other support services

Explore these other support services we offer that might apply to you.