We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.
- The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
- Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.
If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.
Privacy policy
A privacy policy outlines how we collect, use, store, and share your personal information. All MyCard products are issued by NAB, which ensures customer data is handled responsibly and in compliance with relevant laws. You can access NAB’s privacy policy via the following link.
Financial Services Guide
The Financial Services Guide (FSG) documents important information about our products and services. All MyCard products are issued by NAB, so you can access and download NAB’s FSG via the following link.
Mobile App and Online Terms of Use
Read our terms and conditions for the MyCard App and MyCard Online.