How to close a MyCard account

We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

Important things to understand before closing your account:

Please make sure you redeem any Reward Points before you request to close your account, otherwise they will be forfeited (including points earned in the current statement period). Log in to MyCard Online to check your points balance and redeem now.
Please cancel any recurring payments or direct debits you have set up.
You can submit an account closure request but your account will not be fully closed until disputed transactions are finalised.
Once you have submitted your request to close your account, we will not be able to reactivate your account.
If you have a credit balance on your account, we will transfer the amount to the account you have nominated via Electronic Funds Transfer (after the date of your next statement). Please contact us if you haven’t nominated an account.
You will continue to see your closed account in MyCard App and Online for at least 60 days after. This is so you can still access your transaction and payment history.