What is direct debit?

Direct debits are regular payments set up on your MyCard credit card account.

  • You can set up a direct debit to your MyCard account to automatically repay the monthly statement balance or minimum due (referred to as Autopay).
  • You can set up direct debits from your MyCard account to pay merchants or service providers (referred to as recurring payments).

Steps to cancel your direct debit (Autopay)

You can nominate a BSB and account number to allow us to debit the account to repay your MyCard credit card account regularly.

If you need to cancel the direct debit, you can follow these steps:

  1. Log in to the MyCard App or MyCard Online
  2. Tap Minimum payment
  3. Scroll to Autopay (Direct Debit)
  4. Tap Cancel
  5. Follow the prompts.

Once the cancellation is complete, we’ll send you a written confirmation.

Please note: if you cancel your direct debit one day before the payment due date, then it may be too late to stop the direct debit for the payment that is due. Subsequent direct debits will remain cancelled.

Cancelling a recurring payment

A recurring payment is where you have given your MyCard credit card details (card number, expiry date and CVV) to allow a merchant or service provider to charge your card regularly to pay for the services they provide you.

The quickest way to cancel the recurring payment is by contacting the merchant directly.

If you have cancelled the recurring payment with the merchant but they continue to debit your account, you can contact us and we will help stop any future payments.

Important things to consider

Cancelling your direct debit or recurring payment does not cancel your contract with us. If you still have an amount owing and you've cancelled a direct debit, you'll need to make alternate payment arrangements to repay your card.

If you're having trouble cancelling a direct debit for your MyCard credit card account, you can call us on 13 24 84 (or +61 2 8225 0615 if overseas).