Explore our contact information and get support for all our products.
We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.
- The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
- Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.
If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.
Terms and conditions
Find terms and conditions for our credit cards.
Fees and charges
View our fees and charges for MyCard credit card products.
Useful forms
Here are some useful forms relating to our credit card products.
Target Market Determinations
A Target Market Determination (TMD) describes who a product may be suitable for, based on likely needs, objectives and financial situations. It doesn’t replace terms and conditions or product disclosure statements. It’s important that you read and understand these disclosure documents before taking out one of our products.
Policies and guides
Here are some policies and guides related to our credit card products including our Privacy Policy, our Financial Services Guide and our App and Online terms of use.
Banking Code of Practice
The Banking Code of Practice is an industry code that’s published by the Australian Banking Association (ABA). MyCard is brought to you by NAB, which is a long-standing member of the ABA and a subscriber to the Code.