Please note, the cover outlined in this letter of eligibility issued through the eligibility portal is based on the current MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB) and is subject to change, including your eligibility for travel insurance cover. Please check the relevant policy for your travel period prior to departure to understand what you are covered for including whether you are still eligible for cover.
Eligible MyCards
The following MyCard products include complimentary international and domestic travel insurance.
For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB)
Eligibility criteria
The eligibility criteria varies for complimentary international and domestic travel insurance. Check the following information and the MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB) for the eligibility criteria to see if you’re eligible for either type of insurance.
Your spouse and your dependants travelling with you may be covered by this policy if they meet the eligibility criteria. Eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits apply.
Domestic Travel Insurance
To be eligible for domestic travel insurance, you must reside in Australia and:
- The entire cost of your return domestic flight ticket is charged to the accountholder’s card account prior to commencing the journey; or
- At least $250 of prepaid travel costs are charged to the accountholder’s card account and you have a return domestic flight ticket prior to commencing the journey.
International Travel Insurance
To be eligible for international travel insurance, you must reside in Australia and:
- Spend at least $500 of prepaid travel costs on an eligible card or through a frequent flyer or travel program as outlined in the Policy Information Booklet.
- Hold a return overseas travel ticket before departing Australia.
- Be aged under 81 years at the time you become eligible.
What is covered?
The following information on domestic and international travel insurance is a limited summary only. Applicable terms, conditions, exclusions, limits, sub-limits and excesses may apply.
For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please read the MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB) which may be amended from time to time.
Domestic Travel Insurance
- Cancellation
- Flight delay
- Additional expenses
- Luggage
- Luggage delay
International Travel Insurance
- Overseas emergency assistance
- Overseas medical and dental expenses
- Accidental death, permanent disability and loss of income
- Cancellation
- Travel delay and alternative transport expenses
- Luggage and luggage delay
- Rental vehicle excess
- Personal liability
Excess
A maximum $600 excess may apply for each international travel claim made and $75 for each domestic travel insurance claim made. No excess may apply to some claims, please refer to the MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB) which may be amended from time to time.
How to make a claim
To make a claim, use one of the following methods:
Online: For claims relating to international travel only, you can submit an online claim.
Access claim forms 24 hours a day, 7 days a week at checkyourcover/mycard.
Email: You can also download and complete the relevant claim form and email cardclaims@allianz-assistance.com.au.
Call: Call Allianz Global Assistance on 1800 072 791 (within Australia), Monday to Friday 8.30am to 5.00pm AEST.
Emergency assistance is available 24 hours a day, seven days a week. Calls from mobiles, public telephones or hotel rooms may attract additional charges.
Within Australia: 1800 010 075
Overseas: +61 7 3305 7499
FAQs
For general enquiries about your policy please contact Allianz Global Assistance on 1800 072 791.
If you have a travel emergency, please contact +61 7 3305 7499.
In the event that you need to make a claim under this cover (especially if claiming whilst overseas), it will be necessary for you or your agents to provide information to establish your eligibility as reasonably requested by Allianz Global Assistance or its agents. Without this information it may not be possible for Allianz Global Assistance or its agents to give approval for overseas medical attention or assistance.
With this in mind you should make sure you can access the following documents when you travel:
- The MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB)
- Copies of your overseas travel ticket; and either:
- your eligible credit card account statement and/or credit card receipt to confirm the purchase of your overseas travel tickets; or
- evidence confirming that your overseas travel ticket was arranged under the required number of reward or Qantas Points were transferred or redeemed in exchange for your overseas travel ticket.
Explore other complimentary insurances
Your MyCard could be eligible for one or more of the following complimentary insurances.