Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
What to do if your card is lost or stolen
If your card is missing or you’re concerned about fraudulent activity you can lock the card temporarily or block it permanently via the MyCard App or MyCard Online. You can also call us on 13 24 84 (or +61 2 8225 0615 if overseas).
How to temporarily block a card
You can temporarily block a card via the MyCard App or MyCard Online to prevent new transactions without affecting the existing card in your digital wallet, recurring payments or direct debits. To do so:
- Log in to the MyCard App or MyCard Online
- From home screen, tap Temp Block
- Your card will be temporarily blocked
- To unblock, simply tap Unblock from home screen
Please note, you can also contact us on 13 24 84 (or +61 2 8225 0615) to temporarily block a card.
How to report a lost or stolen card
You can block your card and request for a replacement via the MyCard App or MyCard Online. Go to Manage then select Replace card.
Alternatively, you can call us on 13 24 84 (or +61 2 8225 0615 from overseas) and speak to a customer service agent. We will review your recent transactions, block your card to stop any fraudulent activity and arrange for a new card to be sent to you.
You should receive a new card with a new card number and new expiry date within 7 business days. Your old PIN will remain the same. Refer to our guide if you want to reset or change your existing MyCard PIN.
FAQs
Yes, if you report your card as lost or stolen, we will cancel and reissue your physical card. You’ll continue to be able to use your digital card through Apple Pay, Google Pay and Samsung Pay
You should receive your new card within 7 business days of you reporting your card as lost or stolen.
Don’t have the MyCard App?
Download the MyCard App today for a more convenient banking experience.
Other helpful guides
Explore these other helpful topics that might interest you.