We're aware of scam emails being sent that impersonate MyCard asking customers to verify their account details to restore full access to their account. Do not click the link or provide any information.

  • The email will say that we reached out regarding a manual verification required for your account and that we have temporarily limited certain card features. They will provide a link for you to click to restore the features by completing a verification process.
  • Do not reply to the message, click the link or copy the URL into your browser and block the sender immediately.

If you have received this type of email or text message, please report it via email as an attachment to: phish@mycard.com.au. If you have provided information, contact us on 13 24 84 or +61 2 8225 0615 if you are overseas immediately.

Account related issues

If you are experiencing the following account related issues, here are the steps you can take to fix the problem.
  • You may have locked yourself out. If you tried to log in more than 3 times, using an incorrect password, your account will be locked for security. You will need to retrieve and reset your account login details.
  • Make sure your account is active. If you’re unsure, you can call us on 13 24 84 (or +61 2 8225 0615 if calling from overseas). 
  • You are already logged in to MyCard Online. This could happen if you’ve logged in and then closed your browser without logging off first. Try clearing your cache/browsing history, waiting (around 10 minutes) and logging in again.

Technical or browser-related issues

Try one or more of the suggestions below to solve your MyCard Online issue. If you’re still having trouble, please contact us.

  • Make sure you’re visiting MyCard Online from a supported browser. See our list of technical and system requirements.
  • Restart your browser
  • Visit the MyCard Online website by typing in the URL www.mycard.com.au in the address bar rather than using a favourite or a bookmark.
  • Clear the ‘Temporary Internet Files’ and ‘Cache'. When you visit a website, your computer stores some data from the site so that its pages will load faster next time you visit. Most computers store these files in a cache file or a folder called ‘Temporary Internet Files.’ Occasionally the files can become corrupt or outdated and need to be deleted. Find out how to clear temporary internet files in Chrome, Edge, Safari or Firefox.
  • Delete cookies. Cookies are small pieces of text sent to your browser by a website you visit. They help that website remember information about your visit such as username, password, or other personal information. Deleting your cookies will remove your saved settings for sites you've previously visited. This can fix some loading or formatting issues. Find out how to clear cookies in Chrome, Edge, Safari or Firefox.
  • Remove pop-up blockers. A pop-up is a small window or banner that will appear on your screen while you’re browsing a website. You can interact with a pop-up, depending on its content (for example it can contain a form, a button or a link). For some websites to work properly, pop-ups should be allowed. Check if you have your pop-up blocker enabled and try disabling it. Find out how to disable pop-ups in Chrome, Edge, Safari or Firefox.