Making payments to your account: You can find details on how to make payments to your account here. Your new BPAY reference number is in your MyCard statement, but payments using your previous BPAY details will still be applied to your account.
Getting copies of your statements: You can download statements from November 2023 onward via the MyCard app or MyCard Online. For earlier statements, you can request them through chat with us in MyCard Online. Only the accountholder can view or request statements.
Accessing MyCard Online: refer to our FAQs on how to retrieve your MyCard user ID and log in for the first time.
Terms and conditions
Find the information you need by looking at our product categories.
Credit Card Terms and Conditions
Credit Card Terms and Conditions and Other Important Information (PDF, 402KB)
MyCard Rewards Program and MyCard Qantas Rewards Program Terms and Conditions (PDF, 250KB)
MyCard Prestige Credit Card Benefit Terms and Conditions (PDF, 121KB)
Complimentary Insurance Terms and Conditions
Prior to 15 May 2026: MyCard Credit Cards Complimentary Insurance Policy Information Booklet – effective 26 November 2025 (PDF, 619KB)
From 15 May 2026: MyCard Credit Cards Complimentary Insurance Policy Information Booklet (PDF, 546KB)
MyCard Credit Cards Complimentary Mobile Phone Insurance Terms and Conditions (PDF, 190KB)
Digital Wallets Terms and Conditions
Samsung Pay Terms and Conditions (PDF, 97KB)
Apple Pay Terms and Conditions (PDF, 97KB)
Google Pay Terms and Conditions (PDF, 102KB)
Consumer Data Right (CDR) Policy
The Consumer Data Right (CDR) provides consumers with greater control over their information, the products and services they use or wish to use, and their use of those products and services, called CDR data. You can read MyCard’s CDR policy for more information.
MyCard Consumer Data Right Policy (PDF, 143KB)
Historical TMDs and Terms and Conditions
View Target Market Determinations (TMDs) and Insurance Terms and Conditions for MyCard products effective prior to 24 November 2025.