Existing cardholders: Find out what you need to know about the move to MyCard including important information about managing your account and helpful FAQs.
New applications: Applications for new MyCard credit cards are coming soon.
What is the Code?
The Banking Code of Practice (the Code) is an industry code that’s published by the Australian Banking Association (ABA). MyCard is brought to you by NAB, which is a long-standing a member of the ABA and a subscriber to the Code.
The Code provides safeguards and protections to individual and small business customers and their respective guarantors, and in some areas sets higher standards than the law.
The Code is underpinned by principles that will guide us in our decision-making when providing services, including being fair, responsible, and accountable in our dealings with you, and acting with honesty and integrity.
Latest updates
The latest update of the Code is effective on 28 February 2025 and can be accessed through the link below. The updated Code is a culmination of an extensive review of the Code, developed in consultation with consumer representatives, small business organisations and regulators. The updated Code provides additional protections for small business customers, guarantors, vulnerable customers, and customers requiring additional support.
The original Code (known as the ‘Code of Banking Practice’) was first published in 1993 with revisions made over the years to better meet evolving community expectations.
Some of the topics covered in the Code
- How we communicate with you about our accounts and banking services.
- Inclusive and accessible banking.
- When things go wrong, including financial difficulty and complaints.
Further information
View or download the current version (including the latest update) of the Banking Code of Practice on the ABA website, opens in new window.